So I got my second purse by Republic of Aces:
Don't get me wrong, this was a nice purse, but it was not my style at all. I debated on whether or I would exchange the bag, or get a refund, but I decided to exchange it. In order to do so, I needed to email their customer service and tell them what I wanted to do. Their instructions back were to mail the purse back fully in tact, with none of the packaging removed, and to leave a note inside the box with my full name and email address. I needed to pay for shipping, and in return they would add a credit to my account to offset the shipping cost.
I went above and beyond with the note inside the box. In addition to my name and email, I reiterated the note I left on my 'Style Quiz', which was that I wanted a medium to large purse, because I carry my iPad around with me for work and have diabetic supplies. I also included three pictures of purses I loved that Ivory Clasp uses in their promotional photos, so I knew they were purses they possibly still had access too. I believe because I did this, it made their job to 'restyle' me much easier, and they ended up sending me one of the purses I suggested.
I got this purse back today:
This purse is so beautiful, I can't even handle it. Of the three purse pictures I sent them, I figured I wouldn't get this purse, simply because it is the one I wanted the most. This bag was also sent out with two day shipping, and I really commend them for doing that.
Overall, I am very impressed with Ivory Clasp's customer service.
